Returns Policy

For orders placed online the following returns policy is applicable:

  1. We require proof of purchase - product must be returned with original email receipt.
  2. Product must be returned within 5 days from shipment arrival
  3. Product must be returned in original working order, with original packaging
  4. One Planet Communications will not incur the cost of postage.


Providing the above criteria is met, goods may be returned for the following reason:

  1. Faulty product(s)
  2. Product is not as described.

     Product(s) may be repaired or exchanged at the discretion of One Planet Communications.


Refund Policy


Please note: No refunds will be given for orders placed online for change of mind.

If you are in any way dissatisfied with your online order experience please contact One Planet Communications - 1800 800 991.


Shipping Information

 We use Australia Post & Australian Air Express to deliver your order. Items are shipped withing 1-2 days of your placing the order, unless the item is backordered, in which case you will be promptly notified. It will typically take 2-3 days from shipment before you will receive your order. We will notify you if there are any likely delays in shipping your order.


PLEASE NOTE: We ship items to PO Box addresses that do not contain any battery. However this is dependant on the size of the shipped item. A signature for receipt of goods may be required. If in doubt please call One Planet Communications on 1800 800 991.

We do not offer a pick up facility at this stage.